FAQs
Frequently Asked Questions (FAQ)
It’s all ’bout you
At It’s all ’bout you, we want your shopping experience to be seamless. Below you’ll find answers to the most common customer queries, organized by category.
🔹 General Questions
1. Where is It’s all ’bout you based?
We are based in Patna, Bihar, India. All our products are designed and shipped from India.
2. Do I need an account to place an order?
No, guest checkout is available. However, creating an account allows you to track orders more easily.
3. Do you accept bulk or wholesale orders?
Currently, we do not accept wholesale or bulk orders.
4. Are there any age restrictions for shopping?
No. Our store is open to all age groups.
5. How can I contact customer support?
You can reach us at helloitsallboutyou@gmail.com or via WhatsApp/phone at +91 90078 18643.
🚚 Shipping & Delivery
1. Do you ship internationally?
No, we currently ship only within India.
2. How long does it take to receive my order?
Processing time: [X working days]. Delivery: [X–X working days depending on location].
3. Which courier partners do you use?
We partner with leading Indian courier services. Tracking details are shared once your order is dispatched.
4. Is shipping free?
[Insert your policy: e.g., Free shipping on orders above ₹999, standard fee below that]
5. What if my order is delayed?
Courier delays are beyond our control, but we will assist you if your order takes longer than expected.
💳 Payments
1. What payment methods do you accept?
We accept UPI, debit/credit cards, and other secure online payment methods.
2. Do you offer Cash on Delivery (COD)?
[Yes/No – insert your policy]. If yes, mention verification or charges here.
3. Are my payment details secure?
Yes. All transactions are processed through secure, encrypted gateways.
4. Do you accept international payments?
No. We only accept payments from Indian banks, cards, and UPI.
5. Will I receive an invoice for my purchase?
Yes. A digital invoice is automatically sent to your registered email after purchase.
🔄 Returns & Refunds
1. What is your return policy?
We offer a 7-day return policy. Customers must provide an unboxing video to be eligible.
2. Who pays for return shipping?
Return shipping is covered by It’s all ’bout you.
3. How are refunds processed?
Refunds are issued via UPI within [X working days] after inspection and approval.
4. Do you allow exchanges?
Yes, exchanges are allowed for size issues or if you receive the wrong item.
5. Can I cancel my order?
Yes. Cancellations are accepted within 2 days of placing the order, as products are made-to-order.
⚠️ If your question isn’t answered here, please reach us at helloitsallboutyou@gmail.com and we’ll be happy to help.